Director of Social Services
Position: Full-Time Exempt
Location: St. Petersburg, FL
Supervisor: Senior Vice President / COO
Salary Range: Commensurate with Experience
Closing Date: Open until filled
The Director of Social Services is responsible for developing and/or implementing multiple internal PHA programs designed to promote and support participant families in increasing self-sufficiency and independence. The position requires knowledge/understanding of specific grant requirements and multiple general program requirements. Responsibilities include identifying, creating, and maintaining successful partnerships with local training and other service and resource providers. The position requires full accountability for operating under various program/grant requirements, resolution of customer service issues, and responsiveness to stakeholder inquiries. The position also provides leadership in engaging stakeholders and neighbors within the St. Petersburg community. Through pro-active engagement and communication, the position develops positive relationships, partnerships throughout the community to provide a foundation for obtaining community and financial support for SPHA initiatives. The position must comply with the agency policies, respective grant requirements, and HUD regulations.
This is a department head position and involves responsibility for directing the work of subordinate professional and administrative personnel. Work involves highly responsible professional ability requiring independent judgment, initiative and creativity within established policies and procedures in developing and maintaining a high quality effort through administering and supervising all activities within the basic functions listed above.
Duties and Responsibilities:
The below statements are intended to describe the general nature and scope of work being performed by this position. This is not a complete listing of all responsibilities, duties and/or skills required. Other duties may be assigned.
- Direct staff efforts in creating and implementing a SPHA Family Self-Sufficiency Program
- Direct staff efforts in implementing and maintaining an effective ROSS program
- Establish and manage an effective SPHA Homeownership program for both Public Housing and Housing Choice Voucher families
- Manage SPHA relocation efforts, including completion of needs assessments, convening resident and community meetings, and ensuring affected eligible residents receive required relocation benefits
- Oversee initiatives and programs to improve the quality of life of residents and tenants, such as youth internships, financial literacy workshops, sports and recreation programs, and wellness programs
- Coordinate activities involving programs of outside agencies that improve the quality of life for the residents
- Engages with the Resident Advisory Board to identify and address their concerns and issues.
- Attends Resident Council Meetings to provide information, support and assistance in the improvement of their communities. Monitors resident concerns and identify methods for appropriate and expeditious resolution.
- Work with SPHA Construction Inspector to monitor SPHA Section 3 benchmarks
- Work with SPHA Construction Inspector to ensure required Section 3 annual reports are submitted timely and accurately to HUD
- Identify funding, grant and partnership opportunities and evaluate if SPHA should pursue the opportunity, presenting ideas to Senior Vice President for consideration
- Engages with the community stakeholders to identify and address their concerns and issues.
- Cultivates and establishes new community partnerships to support SPHA real estate programs, such as homeownership and incentive housing
- Networks and pursues opportunities to develop partnerships to support SPHA social service programs and to link SPHA customers to community resources.
- Complete applications, memoranda, reports and other grant related documents
- Present information related to SPHA activities at community meetings and to stakeholder groups
- Responsible for representing the agency in public functions, seminars, and all other assigned public relations activities in a professional manner
- Provide excellent external and internal customer service
- Performs any other related and appropriate duties and support strategic goals as required
Exercises direct leadership over all operations, employees, and employee work actions for the Family Self-Sufficiency program (FSS), Resident Opportunities and Self Sufficiency (ROSS) Grant program, SPHA Homeownership program(s), and HUD's Section 3 program.
Operates under direct general supervision of the SPHA Senior Vice President/COO.
Knowledge, Skills, and Abilities Required
- Family Self-Sufficiency program regulations
- Resident Opportunities and Self Sufficiency (ROSS) Grant program requirements
- Homeownership program requirements
- Requirements under Section 3 of the Housing and Development Act of 1968
- Establishing and developing community relationships
- Interpreting federal regulations
- Good judgment and decision making
- Effective time management and strong organizational skills
- Effective oral and written communication
- Partnership and team building
- Write program narratives, budgets, statistical and other supporting data; ability to develop policy and procedures manuals for various programs
- Demonstrate leadership experience, professional ability and capability to elicit cooperation.
- Supervise, keep and maintain records and create accurate reports
- Evaluate and disseminate factual information and develop proposals to promote solutions to resident education, social, recreational and civic problems
- Handle heavy workload conditions, calmly and efficiently
- Sit at a desk or conference table for extended periods
- Frequently move about the office and access stored files and records
- Organize for a fast-paced environment
- Deal with public in an effective, professional, and courteous manner
- Maintain effective working relationships with clients, owners, supervisors, and colleagues
- Ability to physically meet with prospective and active partners in the community
- Possess the level of manual dexterity sufficient to operate terminal keyboard, telephones, fax/copy machines and general office supplies
- Ability to sit at a desk or conference table for extended period
- Frequently move about the office and access stored files and records
Education and Experience Required
Education equivalent to a four-year degree from a regionally accredited institution in Public Administration, Social Science, or a closely related field. A minimum of two years of progressively responsible work experience for a public agency, or related experience in the social service or community service field. At least two years of management or supervisory experience in a related industry preferred.
Alternatively, a two-year degree with four years of experience satisfies the qualifications.
Any equivalent combination of education, experience, and training which, in the sole discretion of SPHA, constitutes the required knowledge and abilities, will be considered.
- Upon request, reasonable accommodations will be made to qualified individuals with disabilities.
- Family Self-Sufficiency (FSS), Resident Opportunity and Self-Sufficiency (ROSS), and Self-Sufficiency Service Coordination certification must be obtained within 12 months of employment.
- Must possess valid driver's license.
Internal Applicants: Complete and sign an Internal Application prior to the closing date.
External Applicants: Please download SPHA's Employment Application, complete it and email or mail to:
St. Petersburg Housing Authority
Attention: Human Resources
2001 Gandy Blvd. North
St. Petersburg, FL 33702
Note: Employees have a promotional preference and transfer consideration over other applicants.
Note: Applicants must possess all required qualifications of the position to receive an interview. The applicant must also be able to pass a 10-Panel Drug Screen prior to hiring.
St. Petersburg Housing Authority is a Drug-Free Work Place