Housing Choice Voucher (HCV) Housing Specialist
Position: Housing Choice Voucher (HCV) Housing Specialist
Classification: Full-Time Non-Exempt
Department: Housing Choice Voucher
Reports to: HCV Occupancy Supervisor
Salary Range: $15.63 - $24.04 per hour
Closing Date: Open until filled
This is detailed administrative work with responsibilities for new admission and recertification processing for families participating in the Housing Choice Voucher Program, as required by Federal regulations.
The housing specialist completely manages a caseload of clients and their scheduling, performs calculations to determine program eligibility, authorizes rent assistance, tracks occupancy statistics, exercises sound judgment in applying regulations and policy, and assists with issues and complaints
The statements contained here reflect general details as necessary to describe the principal functions of the job, the level of knowledge and skills typically required and the scope of responsibility. It should not be considered as an inclusive listing of work functions or requirements. Individuals may perform other duties as assigned.
Duties and Responsibilities:
The below statements are intended to describe the general nature and scope of work being performed by this position. This is not a complete listing of all responsibilities, duties and/or skills required. Other duties may be assigned.
- Performs administrative work involving applicant and client interviewing, selection, and leasing.
- Interviews program applicants and verify all documentation provided for income and asset verification.
- Inputs application data into the Authority's database program.
- Makes final determination as to eligibility for Housing Choice Voucher Program.
- Prepares housing assistance payment contracts and vouchers for new participants and for active participants who have moved.
- Conducts reexaminations, leases, port abilities, interim rent adjustments, eligibility determinations, suitability determinations, and reasonable accommodations.
- Calculates client rental portion and housing assistance using the proper allowances.
- Refers clients to social services, such as health, welfare, and education programs for improving family and community standards.
- Maintains client files, landlord contracts and related documents within compliance.
- Provides assistance to clients and landlords with questions and issues.
- Establishes and maintains a good rapport with the general public, fellow employees, and clients; promulgates and maintains Authority policies, rules, and regulations.
- Prepares reports to the Housing Choice Voucher Officer on status of applications, leases, applicant interviews, annual reexaminations, and special programs.
- Prepares appropriate forms for the Financial Department to release housing assistance payments to landlords.
- Verifies and identifies program abuse by tenants and landlords. Prepared recoupment sheets for investigation of fraud.
- Prepares correspondence to landlords/tenants.
- Prepares and issues termination correspondence for violating program policies.
- Participates in informing hearings to assist hearing officer with specific case notes supporting documentation and policy interpretation.
- Assists in the inquiries of written and verbal complaints and aides in the resolution of complaints in accordance with policy.
Exercises direct leadership over all public housing operations, employees, and employee work actions.
Operates under the direct general supervision of the HCV Occupancy Supervisor.
Knowledge, Skills, and Abilities Required
- Assisted housing program regulations, requirements, and standards as required by HUD, or other applicable entities.
- Fair Housing Laws.
- Rental housing market and landlord/tenant laws.
- Authority's policies, procedures, and operations.
- Current technology and computer hardware/software.
- Data analysis and mathematical calculations.
- Oral and written communication.
- Relationship building and client service.
- Time and workload management in fast paced environment.
- Analyzes and solves problems, renders advice, assistance, and makes sound recommendations.
- Works independently on tasks assigned.
- Deals with the public in an effective and courteous manner and establishes and maintains effective working relationships with superiors, co-workers, residents, and the general public.
- Reads and interprets rules and regulations.
- Sits at a desk and interviews clients, enters information, or works at a keyboard for extended periods of time.
- Accesses file cabinets for filing and retrieval of information and carries files to and from the file room.
- Communicates with clients, landlords, and fellow employees clearly and concisely, both orally and written.
- Ability to physically meet with prospective and active partners in the community
- Possess the level of manual dexterity sufficient to operate terminal keyboard, telephones, fax/copy machines and general office supplies
- Ability to sit at a desk or conference table for extended period
- Frequently move about the office and access stored files and records
- Ability to move, handle, or lift moderately heavy objects such as computer equipment
Minimum Qualifications and Requirements
- AA degree or equivalent.
- Two years of experience in counseling and working with the general public.
- Computer proficiency in Windows operating system and MS Office software including Word and Excel. Able to operate Internet applications, email, and proprietary software programs.
- An equivalent combination of education and experience may be considered.
- Industry certifications must be obtained within one (1) year of employment.
- Housing experience desired.
Any equivalent combination of education, experience, and training which, in the sole discretion of SPHA, constitutes the required knowledge and abilities, will be considered.
Upon request, reasonable accommodations will be made to qualified individuals with disabilities.
Must possess valid driver's license.
Internal Applicants: Complete and sign an Internal Application prior to the closing date.
External Applicants: Please download SPHA's Employment Application, complete it and email or mail to:
St. Petersburg Housing Authority
Attention: Human Resources
2001 Gandy Blvd. North
St. Petersburg, FL 33702
Note: Employees have a promotional preference and transfer consideration over other applicants.
Note: Applicants must possess all required qualifications of the position to receive an interview. The applicant must also be able to pass a 10-Panel Drug Screen prior to hiring.
St. Petersburg Housing Authority is a Drug-Free Work Place