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Social Services Coordinator

Position: Social Services Coordinator (durational)
Classification: Full-Time Exempt
Pay Range: Commensurate with Experience 
Reports to: Social Services Officer
Revised: July 19, 2021

Position Summary

The individual who holds this position will be responsible for planning and implementing the delivery of services to improve the quality of life of residents of the Housing Authority of the City of St. Petersburg (SPHA). The position is dedicated to the provision of educational, employment, and social service guidance and support, with the goal of fostering self-sufficiency. The individual in this position must have the ability to develop, implement, coordinate and monitor programs and activities designed to serve low-income families and individuals, including relocation due to property construction/rehabilitation. Candidates should demonstrate comprehensive knowledge of and active working relationships with community agencies that provide social services, as well as job and skill development, recreational, educational, legal, health and other services. Additional skills include demonstrated grant writing ability, strong interpersonal skills, strong written and verbal skills, the ability to make public presentations and the ability to develop public relations materials. In this context, the incumbent in this position will collaborate with others at all levels of the organization and with external stakeholders in the consideration of significant goals, concepts, initiatives, and other activities that profoundly affect SPHA, its employees and the people that it serves.
All activities must support SPHA's mission, vision and values.


1. Responsible for planning, developing and delivering a broad range of case management and referral service for SPHA-assisted families.
2. Monitors and supports partnerships with outside agencies and leverages available resources to support resident self-sufficiency efforts.
3. Conducts resident surveys, as necessary, to receive input from residents on needed services and reviews needs with Social Service Officer - for residents on caseload and as part of relocation activities.
4. Completes Individual Training & Service Plans (ITSP) with residents on caseload.
5. Performs targeted outreach and home visits to increase resident participation in and awareness of relevant supportive services and self-sufficiency programming.
6. Performs intake assessments and tracks resident's progress via a database system, as well as a filing system, where client information is entered regularly.
7. Provides resources to access food, clothing, short-term financial support, transportation, education and healthcare, as well as basic tools for self-advocacy.
8. Plans and executes relocation activities in accordance with individual needs of residents of affected properties, including arranging temporary or permanent housing, food vouchers,
transportation assistance and other relocation benefits.
9. Works with moving companies and vendors to minimize damage during all moving sessions; tracks, verifies and participates in resolving damage claims; works with site staff to coordinate pest control inspections of all households and coordinates treatment when
10. Serves as a representative of SPHA and advocates on behalf of residents with other landlords, moving companies, utility companies, neighbors and businesses; maintains positive communications and relationships with all stakeholders.
11. Communicates and responds to the needs and questions of residents prior to and during the construction and relocation phases to assist in making this process a smooth one for all residents.
12. Develops and distributes informational and educational materials related to rehabilitation / construction activities and deliver informational updates to residents of affected properties; updates communication boards/bulletins and distributes newsletters.
13. Prepares reports and supplies documentation of activities as required (i.e. event notifications, supplies needed, etc.). Prepares requisitions for all purchases in a timely manner.
14. Performs general office tasks such as answering the telephone, responding to inquiries and preparing written correspondence checking for accuracy.
15. Responds to residents, staff and the public's inquiries in a courteous manner and resolves complaints in an efficient, professional and timely manner.
16. Facilitates and/or attends meetings and training sessions offered by other agencies.
17. All other duties as assigned.

Required Knowledge:

• Must have general knowledge of operations and procedures of a Public Housing Agency.
• Must have proficient oral and written skills.
• Ability to operate modern office equipment including computers and applicable software applications and peripheral equipment.
• Ability to understand, act on and interpret policies, regulations and procedures as set forth by the Authority and HUD.
• Ability to establish and maintain effective working relationships with co-workers, consultants, residents, the general public, local social service agencies, landlords, HUD and local, state and federal officials.
• Ability to work in less than ideal conditions (e.g. noise, high traffic areas, etc.).
• Knowledge of challenges, needs and lifestyle issues of the physically, mentally, socially and economically disadvantaged.
• Knowledge of methods and techniques of conflict resolution.
• Knowledge of housing options, community resources and services for low-income families, elderly persons and persons with disabilities.

Any combination of education and experience that would likely provide the required knowledge and abilities is qualifying. A typical way to obtain the knowledge and abilities would be:

A Bachelor's Degree or Equivalent and two years of increasingly responsible experience in social
services delivery with families and persons who are elderly and/or disabled;


Completion of the twelfth grade supplemented by two years of college-level course work in social work, social services or a related field AND a minimum of four years of increasingly responsible experience in the social services field.

License or Certificate
Possession of, or ability to obtain, an appropriate, valid Florida driver license within in 30 days.

Application Instructions:

Internal Applicants: Complete and sign an Internal Position Interest Form prior to the closing date.

External Applicants: Please download SPHA's Employment Application, complete it and email or mail to:

St. Petersburg Housing Authority
Attention: Human Resources
2001 Gandy Blvd. North
St. Petersburg, FL 33702

Downloadable Application

Note: Employees have a promotional preference and transfer consideration over other applicants.

Note: Applicants must possess all required qualifications of the position to receive an interview. The applicant must also be able to pass a 10-Panel Drug Screen prior to hiring.

St. Petersburg Housing Authority is a Drug-Free Work Place

For a detailed job description, click here.