Position: Property Manager
Classification: Full-Time Exempt
Pay Range: Commensurate with Experience
Department: Housing Manager
Reports to: Asset Management Officer
Revised: June 22, 2021
This is an administrative position responsible for the management of residential real estate. Work involves managing the operations of an assigned community and performing related duties. A Property Manager responsible for ensuring compliance with applicable U.S. Department of Housing and Urban Development (HUD) regulations and Housing Authority policies. Work is performed with considerable independence under the direction of the Asset Management Officer.
ESSENTIAL POSITION FUNCTIONS:
The statements contained below reflect general details as necessary to describe the principal functions of the job, the level of knowledge and skill typically required and the scope of responsibility, but should not be considered an all-inclusive listing of work requirements. Individuals may perform other duties as assigned including work in other functional areas to cover absences or relief, to equalize peak work periods, or otherwise balance the workload.
- Performs supervisory, administrative, and management functions involved in property operations.
- Supervises all assigned staff.
- Works with maintenance staff and residents to achieve scores of 90 or better during UPCS/NSPIRE inspections.
- Assists, confers with, and advises new residents on lease requirements and responsibilities.
- Conducts or supervises applicant background checks and recommends acceptance or rejection of applicants.
- Interviews prospective residents, shows available apartment units to applicants, and explains the operation of the dwelling equipment.
- Leases vacant units to approved applicants.
- Verifies and documents eligibility at admission and the re-examination, recertification for the tenants' income and family composition as applicable.
- Manages and maintains a waiting list of prospective residents.
- Collects at least 97 percent of the rent billed every month.
- Maintains an occupancy rate of at least 97 percent every month.
- Enforces the Lease with particular emphasis on rent payment, housekeeping, unauthorized occupants, and violent or drug-related criminal activity.
- Maintains and monitors lease and accounting records, accounts receivable/delinquency records, and eviction notifications. Prepares financial reports and reviews same to assure accuracy and completeness prior to submission.
- Prepares and monitors daily, weekly, and monthly vacancies and delinquency reports.
- Coordinates follow-up and initiation of work orders and requests for maintenance work.
- Monitors contractors rendering services on the property.
- Inspects all apartments and grounds for maintenance and repair requirements to ensure that maintenance personnel and residents are maintaining units and grounds in a decent, safe, and sanitary manner and directs resident and maintenance supervisor in remedying any noted deficiencies.
- Responds to emergencies during working and non-working hours.
- Receives, prepares, reviews, prioritizes, and assigns maintenance and repair requests and work order schedules. Conducts periodic quality assurance inspections to assure the satisfactory completion of work orders.
- Walks the property daily to monitor conditions of units and grounds and interact with staff and residents.
- Conducts and maintains perpetual and annual inventories of supplies and equipment and reviews requisitions for the purchase of supplies and equipment to assure compliance with Housing Authority purchasing policies and procedures.
- Prepares rent roll controls on all move-ins, move-outs, rent changes, etc.
- Counsels tenants delinquent in rent payments and takes appropriate action including entering into repayment contracts and preparing lease termination packages for Court action.
- Investigates written and/or verbal tenant complaints and resolves them when possible; refers others to the Asset Management Officer.
- Prepares monthly, quarterly, and annual HUD reports as applicable and assigned.
- Refers tenants in need of supportive services to Social Services staff or appropriate organizations.
- Establishes and maintains a good rapport with the public, fellow employees, residents, and other housing authorities, and promulgates and maintains Housing Authority policies, rules and applicable HUD regulations.
- Attends and participates in resident association meetings.
- Assists in the preparation of the annual budget for the property; prepares daily statement of operations; reviews and approves payroll time cards; reviews and monitors all property reports for compliance with operating standards; assures accuracy and timeliness of all reports submitted to the Asset Management Officer and/or his/her supervisor.
- Assists Asset Management Officer in training staff.
- Approves petty cash expenditures and submits report on same.
- Reads and computes utility meters and submits reading for billing to residents.
- Submits recommendations to the Asset Management Officer on reasonable accommodation requests, evictions, and transfers of residents
- Works with various governmental agencies, housing authorities, and the public as appropriate.
- Performs other duties as may be assigned.
Required Knowledge, Skills and Abilities
- Public and subsidized housing program regulations, requirements, and standards as determined by HUD.
- Fair Housing Laws.
- Rental housing market and landlord/tenant laws.
- Authority's policies, procedures and operations.
- Current technology and computer hardware/software.
- Client and customer service and relationship building.
- Typing with accuracy - 35 words per minute minimum.
- Oral and written communication.
- Judgment and decision making.
- Data analysis and mathematical calculation.
- Time and workload management.
- Sit at a desk or conference table and enter information on a computer for extended periods of time.
- Frequently move about the complex and office to show apartment units and access stored files and records.
- Handle heavy workload conditions, calmly and efficiently.
- Organize for a fast-paced environment.
- Deal with the public in an effective, professional and courteous manner.
- Maintain effective working relationships with clients, residents, supervisors and the general public.
- Obtain certification of designated housing programs.
Minimum Qualifications & Requirements:
- Graduation from a standard high school or possession of a GED certificate supplemented by two years of college with major emphasis in business or public administration.
- Experience in real estate, property management or management of facilities involving public contact and bookkeeping.
- Three years' experience in work involving public contact or an equivalent combination of training and experience in property management.
- An equivalent and acceptable combination of training and experience may be considered.
- Basic knowledge of management and maintenance operations related to residential housing High school diploma, GED certificate. Associate Degree preferred.
- Three years' experience in office or administrative support.
- Computer proficiency in MS Office software. Able to operate internet applications, email, and proprietary software programs.
Upon request, reasonable accommodations will be made to otherwise qualified individuals with disabilities.
Internal Applicants: Complete and sign an Internal Position Interest Form prior to the closing date.
External Applicants: Please download SPHA's Employment Application, complete it and email or mail to:
St. Petersburg Housing Authority
Attention: Human Resources
2001 Gandy Blvd. North
St. Petersburg, FL 33702
Note: Employees have a promotional preference and transfer consideration over other applicants.
Note: Applicants must possess all required qualifications of the position to receive an interview. The applicant must also be able to pass a 10-Panel Drug Screen prior to hiring.
St. Petersburg Housing Authority is a Drug-Free Work Place